Terms and Conditions

General Provisions and Definitions

These terms and conditions (hereinafter referred to as "Terms") apply to the use of all services, products and features of the 1xbet365 live platform. In these Terms, "Platform" refers to the 1xbet365 live website, mobile application and all related digital channels.

"User" or "Member" refers to a person who has registered on 1xbet365 live and is using the platform's services. "Account" refers to the personal profile created through registration on the platform.

"Wager" or "Bet" refers to the act of placing money on the outcome of a game or event through the platform. "Bonus" refers to additional benefits or amounts granted by the platform, given under specific conditions.

For more details on any matter mentioned in these Terms, please read the About Us page, which provides detailed information about the platform's identity and scope of operations.

Account Registration and Eligibility

2.1 Age Requirement

To use 1xbet365 live services, the user must be 21 years of age or older. Providing a false age or incorrect information when opening an account may result in the account being immediately suspended or closed, and all funds held in the account may be forfeited.

2.2 Single Account Rule

Each user may create only one account. If the same person creates multiple accounts, all accounts will be closed and the platform reserves the right to forfeit the funds held in those accounts. Operating multiple accounts from the same device, IP address or payment method also falls under this rule.

2.3 Accuracy of Information

All information provided at the time of registration must be completely truthful, accurate and up to date. If any inconsistency is found in the name, date of birth, mobile number or payment-related information, the platform will initiate a verification process and may temporarily suspend the account if necessary.

2.4 Account Security

It is the user's responsibility to keep their account username, password and OTP completely confidential. Sharing this information with anyone else or allowing others to access the account is strictly prohibited. The user bears full responsibility for any loss arising from their account credentials falling into another person's hands.

Deposit, Withdrawal and Payment Policy

3.1 Deposit Terms

The minimum deposit amount on 1xbet365 live is ৳300. The platform supports bKash, Nagad, Rocket and Upay payment methods for deposits. When making a deposit, the user must use a payment account registered in their own name — using a payment account registered in someone else's name may result in the transaction being cancelled.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawals will only be processed to the payment account number from which the most recent deposit was made. Withdrawal requests are generally processed within 10 to 45 minutes. Large withdrawal requests may be delayed until identity verification is complete.

3.3 Transaction Legitimacy

All financial transactions must come from legitimate sources. In the event of fraudulent transactions, bank chargebacks or the use of unauthorised payment methods, the account will be suspended and the platform reserves the right to take legal action.

Bonuses and Promotional Offers

4.1 Welcome Bonus Terms

1xbet365 live offers new members a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example, if someone deposits ৳1,000 they will receive a ৳2,000 bonus and their total balance will be ৳3,000. However, to withdraw this bonus, the bonus amount must be wagered 25 times (৳2,000 × 25 = ৳50,000).

4.2 Bonus Usage Restrictions

Bonus funds cannot be withdrawn directly. Funds earned from a bonus cannot be withdrawn until the specified wagering requirements have been met. Misuse of promotional offers — such as claiming bonuses through multiple accounts or attempting to meet wagering requirements by placing low-risk bets using bonus funds — is strictly prohibited.

4.3 Right to Cancel Promotions

The platform reserves the right to modify or cancel any promotion or bonus offer without prior notice. Bonuses or additional funds credited unintentionally due to a technical error may be reclaimed at any time.

Betting Rules and Game Terms

5.1 Validity of Bets

A confirmed bet cannot be changed or cancelled unless the platform itself cancels that bet. If an event or match is cancelled, the bet amount will be returned to the user's account, but no potential winnings from the bet will be paid.

5.2 Incorrect Odds or Information

If incorrect odds or information are displayed due to a technical error, the platform reserves the right to cancel those bets. If a user knowingly takes advantage of incorrect odds, action may be taken against their account.

5.3 Fraud and Manipulation

Placing bets based on information about match-fixing or manipulation of event results is strictly prohibited. If such activity is suspected, the platform will launch an investigation and may suspend or close the accounts involved.

VIP Program and Cashback

6.1 Three VIP Tiers

The 1xbet365 live VIP program has three tiers: Bronze, Silver and Gold. Each tier offers cashback at a set rate on weekly net losses.

• Bronze: Up to 0.3% cashback per week
• Silver: Up to 0.7% cashback per week
• Gold: Up to 1.0% cashback per week

6.2 Cashback Calculation

Weekly cashback is calculated based on that week's net loss (total losses minus total winnings). For example, if a Silver member has a net loss of ৳20,000 in a given week, they will receive ৳20,000 × 0.7% = ৳140 in cashback. It is possible to move up to a higher tier by staying regularly active.

6.3 VIP Benefit Terms

VIP benefits apply only to active members. If an account remains inactive for an extended period, the VIP tier may be downgraded. The platform reserves the right to modify the detailed terms of the VIP program.

Prohibited Activities

Engaging in any of the following activities is strictly prohibited and will result in the immediate closure of the account:

• Placing bets using bots, automated software or artificial intelligence
• Attempting unauthorised access to the platform's systems or hacking
• Accessing another user's account or stealing their information
• Attempting to manipulate the platform's odds or payment systems
• Money laundering or illegal financial activity
• Coordinating bets with other users in a way that harms the platform
• Using false identities or documents to verify an account

Privacy and Data Protection

1xbet365 live places the highest importance on protecting users' personal data. Information collected at the time of registration — such as name, contact details and financial transaction records — is used solely for account management and service improvement.

The platform uses SSL encryption technology to keep all data transfers secure. User information is not sold to third parties, however it may be provided to relevant authorities where required by law. Our Privacy Policy contains full details on how information is collected, used and protected.

Responsible Gaming Policy

9.1 Self-Control Tools

1xbet365 live believes that gambling is entertainment, not an addiction. The platform provides users with various tools to manage their own limits, such as setting deposit limits, taking a temporary account break and permanently closing an account.

9.2 Age Verification

Anyone under the age of 21 is strictly prohibited from using the platform. The platform may request the necessary documents for age verification at any time.

9.3 Support

If you are experiencing any gambling-related problem or notice signs of addiction, please contact the platform's support team immediately. Full information on self-control and support is available on the Responsible Gaming Policy page.

Account Closure and Suspension

10.1 Platform Rights

1xbet365 live may suspend or close any account without prior notice in the following circumstances:

• Violation of the terms and conditions
• Suspicion of fraudulent activity
• Providing false information
• Use of unauthorised payment methods
• System abuse or security threats

10.2 Account Closure at the User's Request

A user may request to close their account at any time. Before closing the account, all pending bets must be settled and any withdrawable balance must be withdrawn.

Dispute Resolution

11.1 How to Submit a Complaint

For any complaint or dispute, please contact the platform's customer support first. 1xbet365 live provides support in Bengali and English 24 hours a day, 7 days a week via live chat and email.

11.2 Resolution Process

After receiving a complaint, the platform will investigate and attempt to provide a resolution within a reasonable time. The platform's decision will be considered final, however the user may request a review if they wish. You may also check the FAQ section for any questions.

Disclaimer and Limitations

The 1xbet365 live platform is provided on an "as is" basis. The platform will not be liable for any loss caused by technical errors, internet connectivity issues or third parties.

In the event of erroneous game results or payment failures caused by technical reasons, the platform will make every effort to resolve the issue. However, the platform's liability is limited in situations arising from external causes.

Changes to Terms and Effectiveness

1xbet365 live reserves the right to partially or fully modify these terms and conditions at any time. A notice of any changes will be published on the platform's website. Continued use of the platform after changes have been made will be considered as the user's automatic acceptance of the new terms.

If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will remain fully in effect. These terms and conditions have been written in Bengali and the Bengali version will be considered the final authority.