1xbet365 live Privacy Policy
Your personal information is very important to us. This policy describes how 1xbet365 live collects, uses, and protects your information.
This privacy policy applies to all users of the 1xbet365 live platform. When you use our website, open an account, or use any of our services, the terms of this policy apply automatically.
1xbet365 live is committed to providing a safe and transparent environment for users in Bangladesh. Reading our Terms and Conditions alongside this privacy policy will give you a complete picture of how the platform works.
If any changes are made to this policy, we will publish them on the website and, where applicable, notify registered users. If you continue using the platform after changes are made, that will be considered acceptance of the updated policy.
Scope of Data Collection
The information 1xbet365 live collects from you falls into two main categories — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
When you register an account, make a deposit, or contact customer support, the following information may be collected:
- Full name, date of birth, and national identity card details
- Mobile number and email address
- Password and security question answers (stored in encrypted form)
- Payment details — bKash, Nagad, Rocket, or Upay number
- Messages and attachments provided when contacting customer support
1.2 Information Collected Automatically
When you use our website or app, certain technical information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Time of website access, page view history, and session duration
- Information collected through cookies and similar tracking technologies
- Referral source — which page you came from to reach our site
We never store your full payment PIN or mobile banking password. Only the information necessary for payment verification is used.
Purpose of Data Use
1xbet365 live uses collected information only for specific and legitimate purposes. Your information is not used for commercial sale to any third party.
2.1 Service Operation and Improvement
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals
- Applying bonuses and promotional offers
- Identifying and resolving technical issues on the platform
- Analyzing user experience to improve service quality
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorized account access
- Monitoring suspicious transactions
- Preventing the creation of multiple accounts
- Age verification — the minimum age to participate on 1xbet365 live is 21
2.3 Communication and Customer Support
- Providing support via 24/7 live chat and email
- Sending important account-related notifications
- Sending relevant promotional messages where you have given permission
Data Storage and Security
1xbet365 live uses industry-standard technology to protect your personal information. The key aspects of our data security measures are described below.
3.1 Technical Security
All data is transferred using SSL (Secure Socket Layer) encryption. Sensitive information such as passwords is stored on servers in hashed form. Regular security audits are conducted on our systems.
3.2 Retention Period
Your information is retained while your account is active. Even after an account is closed, information may be kept for a set period due to legal obligations and dispute resolution needs. Once that period ends, the information is securely deleted.
3.3 Staff Access Controls
Only authorized staff are granted access to the information needed to carry out their specific duties. All staff are bound by confidentiality agreements and receive regular training on data protection.
In the event of a data breach, 1xbet365 live will notify affected users as quickly as possible and take the necessary protective measures.
Sharing Data with Third Parties
1xbet365 live does not sell or transfer your information to any third party for commercial purposes. However, limited information may be shared in specific circumstances.
4.1 Service Provider Partners
Information necessary to work effectively with bKash, Nagad, Rocket, and Upay for payment processing is shared. These partners also handle your information under their own privacy policies.
4.2 Legal Obligations
Required information may be provided in response to a court order or a lawful request from a legal authority. In such cases, we will make every effort to notify you in advance where possible.
4.3 Game Service Providers
Software from PG Soft, Pragmatic Play, Evolution, and other game studios is used on our platform. Technical data required during gameplay may be processed on the relevant studio's servers. Personal identity or payment information is not shared with game providers.
Cookies and Tracking Technology
Cookies and similar technologies are used on the 1xbet365 live website. Cookies are small text files stored in your browser that help improve service quality.
5.1 Types of Cookies
- Essential cookies: Required for login sessions and security; these cannot be disabled.
- Functional cookies: Used to remember your language preference and other settings.
- Analytics cookies: Collect statistics to understand which pages are used most.
- Marketing cookies: Used to display relevant ads; you can disable these from your browser settings.
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may affect some core features of the website.
User Rights
Every user of 1xbet365 live has the following rights regarding their personal information. Contact our support team to exercise any of these rights.
Right of Access You may request to know what information we hold about you.
Right to Rectification You may request correction or update of inaccurate or incomplete information.
Right to Erasure In certain circumstances, you may request that your information be deleted.
Right to Restrict Processing In some cases, you may ask us to limit how your information is used.
Right to Object You may object to your information being used for sending marketing messages.
Right to Portability You may request a copy of the information we hold about you.
Protection of Minors
The minimum age to participate in all casino and betting activities on 1xbet365 live is 21. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration. If it comes to our attention that a minor has opened an account using false information, that account will be closed immediately and all related information will be securely deleted.
To learn more about responsible gaming, read our Responsible Gaming page — it contains detailed information on protection of minors, self-exclusion, and setting limits.
International Data Transfers
1xbet365 live uses international server infrastructure to deliver its services. As a result, some of your information may be processed or stored on servers outside Bangladesh.
Appropriate contractual and technical safeguards are put in place to ensure the protection of data in any such transfer. Any international partner of ours is required to maintain privacy protections equivalent to or higher than those in this policy.
Policy Changes and Updates
1xbet365 live reserves the right to change or revise this privacy policy as needed. For significant changes, the "Last Updated" date at the top of the page will be updated.
For important changes, an effort will be made to notify registered users by email or SMS. Continued use of the service after a policy change will be regarded as acceptance of the updated policy.
To get a full understanding of our service terms, you may read our About Us page — it describes the platform's background, values, and services in detail.
Legal Basis for This Policy
1xbet365 live processes your information on the following legal bases:
- Contract performance: Processing information necessary to fulfill the service agreement with you
- Legitimate interests: For platform security, fraud prevention, and service improvement
- Consent: Based on your explicit permission for optional matters such as marketing communications
- Legal obligation: Retaining or disclosing information as required by applicable law
If you have any questions about this policy, our support team is always ready to help. You can also visit our FAQ section for answers to common questions.
Data Requests and Contact
Contact our team for any questions, including requests to access, correct, or delete your personal information. We provide support in both Bengali and English, 24/7.